Privacy Policy
Privacy Policy
We respect your privacy and are committed to protecting it through our
compliance with this privacy policy (“Policy”). This Policy describes the types
of information we may collect from you or that you may provide (“Personal
Information”) on the box2joy.com website (“Website” or “Service”) and any of
its related products and services (collectively, “Services”), and our practices
for collecting, using, maintaining, protecting, and disclosing that Personal
Information. It also describes the choices available to you regarding our use
of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or
“your”) and Box2Joy Private Limited (“Box2Joy Private Limited”, “we”, “us” or
“our”). If you are entering into this agreement on behalf of a business or
other legal entity, you represent that you have the authority to bind such
entity to this agreement, in which case the terms “User”, “you” or “your” shall
refer to such entity. If you do not have such authority, or if you do not agree
with the terms of this agreement, you must not accept this agreement and may
not access and use the Website and Services. By accessing and using the Website
and Services, you acknowledge that you have read, understood, and agree to be
bound by the terms of this Policy. This Policy does not apply to the practices
of companies that we do not own or control, or to individuals that we do not
employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information
that your browser sends. This data may include information such as your
device’s IP address, browser type, and version, operating system type and
version, language preferences or the webpage you were visiting before you came
to the Website and Services, pages of the Website and Services that you visit,
the time spent on those pages, the information you search for on the Website,
access times and dates, and other statistics.
Information collected automatically is used only to identify potential
cases of abuse and establish statistical information regarding the usage and
traffic of the Website and Services. This statistical information is not
otherwise aggregated in such a way that would identify any particular User of
the system.
Collection of personal information
You can access and use the Website and Services without telling us who
you are or revealing any information by which someone could identify you as a
specific, identifiable individual. If, however, you wish to use some of the
features offered on the Website, you may be asked to provide certain Personal
Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you
create an account, publish content, make a purchase, or fill out any forms on
the Website. When required, this information may include the following:
– Account details (such as user name, unique user ID, password, etc)
– Contact information (such as email address, phone number, etc)
– Basic personal information (such as name, country of residence, etc)
You can choose not to provide us with your Personal Information, but
then you may not be able to take advantage of some of the features on the
Website. Users who are uncertain about what information is mandatory are
welcome to contact us.
Privacy of children
We do not knowingly collect any Personal Information from children under
the age of 18. If you are under the age of 18, please do not submit any
Personal Information through the Website and Services. If you have reason to
believe that a child under the age of 18 has provided Personal Information to
us through the Website and Services, please contact us to request that we
delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s
Internet usage and to help enforce this Policy by instructing their children
never to provide Personal Information through the Website and Services without
their permission. We also ask that all parents and legal guardians overseeing
the care of children take the necessary precautions to ensure that their
children are instructed to never give out Personal Information when online
without their permission.
Use and processing of collected information
We act as a data controller and a data processor in terms of the GDPR
when handling Personal Information, unless we have entered into a data
processing agreement with you in which case you would be the data controller
and we would be the data processor.
Our role may also differ depending on the specific situation
involving Personal Information. We act in the capacity of a data controller
when we ask you to submit your Personal Information that is necessary to ensure
your access and use of the Website and Services. In such instances, we are a
data controller because we determine the purposes and means of the processing
of Personal Information and we comply with data controllers’ obligations
outlined in the GDPR.
We act in the capacity of a data processor in situations when you submit
Personal Information through the Website and Services. We do not own, control,
or make decisions about the submitted Personal Information, and such Personal
Information is processed only by your instructions. In such instances, the User
providing Personal Information acts as a data controller in terms of the GDPR.
To make the Website and Services available to you, or to meet a legal
obligation, we may need to collect and use certain Personal Information. If you
do not provide the information that we request, we may not be able to provide
you with the requested products or services. Any of the information we collect
from you may be used for the following purposes:
– Create and manage user accounts
– Fulfill and manage orders
– Deliver products or services
– Improve products and services
– Send administrative information
– Send marketing and promotional communications
– Respond to inquiries and offer support
– Request user feedback
– Improve user experience
– Post customer testimonials
– Deliver targeted advertising
– Enforce terms and conditions and policies
– Protect from abuse and malicious users
– Respond to legal requests and prevent harm
– Run and operate the Website and Services
Processing your Personal Information depends on how you interact with
the Website and Services, where you are located in the world and if one of the
following applies: (i) you have given your consent for one or more specific
purposes; this, however, does not apply, whenever the processing of Personal
Information is subject to California Consumer Privacy Act or European data
protection law; (ii) provision of information is necessary for the performance
of an agreement with you and/or for any pre-contractual obligations thereof;
(iii) processing is necessary for compliance with a legal obligation to which
you are subject; (iv) processing is related to a task that is carried out in
the public interest or the exercise of official authority vested in us; (v)
processing is necessary for the legitimate interests pursued by us or by a
third party.
Note that under some legislations we may be allowed to process
information until you object to such processing by opting out, without having
to rely on consent or any other of the legal bases. In any case, we will be
happy to clarify the specific legal basis that applies to the processing, and
in particular, whether the provision of Personal Information is a statutory or
contractual requirement, or a requirement necessary to enter into a contract.
Payment processing
In case of Services requiring payment, you may need to provide your
credit card details or other payment account information, which will be used
solely for processing payments. We use third-party payment processors (“Payment
Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by
the PCI Security Standards Council, which is a joint effort of brands like
Visa, MasterCard, American Express and Discover. Sensitive and private data
exchange happens over an SSL-secured communication channel and is encrypted and
protected with digital signatures, The website and Services are also in
compliance with strict vulnerability standards to create as secure of an
environment as possible for Users. We will share payment data with the Payment
Processors only to the extent necessary for processing your payments, refunding
such payments, and dealing with complaints and queries related to such payments
and refunds.
Please note that the Payment Processors may collect some Personal
Information from you, which allows them to process your payments (e.g., your
email address, address, credit card details, and bank account number) and
handle all the steps in the payment process through their systems, including
data collection and data processing. The Payment Processors’ use of your
Personal Information is governed by their respective privacy policies which may
or may not contain privacy protections as protective as this Policy. We suggest
that you review their respective privacy policies.
Managing information
You can delete certain Personal Information we have about you. The
Personal Information you can delete may change as the Website and Services
change. When you delete Personal Information, however, we may maintain a copy
of the unrevised Personal Information in our records for the duration necessary
to comply with our obligations to our affiliates and partners, and for the
purposes described below. If you would like to delete your Personal Information
or permanently delete your account, you can do so by contacting us.
Disclosure of information
Depending on the requested Services or as necessary to complete
any transaction or provide any Service you have requested, we may share your
information with our affiliates, contracted companies, and service providers
(collectively, “Service Providers”) we rely upon to assist in the operation of
the Website and Services available to you and whose privacy policies are
consistent with ours or who agree to abide by our policies concerning Personal
Information. We will not share any personally identifiable information with
third parties and will not share any information with unaffiliated third
parties.
Service Providers are not authorized to use or disclose your information
except as necessary to perform services on our behalf or comply with legal
requirements. Service Providers are given the information they need only to
perform their designated functions, and we do not authorize them to use or
disclose any of the provided information for their marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive
if required or permitted by law, such as to comply with a subpoena or similar
legal process, and when we believe in good faith that disclosure is necessary
to protect our rights, protect your safety or the safety of others, investigate
fraud, or respond to a government request.
In the event, we go through a business transition, such as a merger or
acquisition by another company, or the sale of all or a portion of its assets,
your user account, and your Personal Information will likely be among the
assets transferred.
Retention of information
We will retain and use your Personal Information for the period
necessary to enforce our agreements, and resolve disputes, and unless a longer
retention period is required or permitted by law up to a maximum of 60 months.
We may use any aggregated data derived from or incorporating your
Personal Information after you update or delete it, but not in a manner that
would identify you personally. Once the retention period expires, Personal
Information shall be deleted. Therefore, the right to access, the right to
erasure, the right to rectification, and the right to data portability cannot
be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and
storing your information in a country other than your own. However, this will
not include countries outside the European Union and European Economic Area. If
any such transfer takes place, you can find out more by checking the relevant
sections of this Policy or inquire with us using the information provided in
the contact section.
Data protection rights under the GDPR
If you are a resident of the European Economic Area (“EEA”), you have
certain data protection rights and we aim to take reasonable steps to allow you
to correct, amend, delete, or limit the use of your Personal Information. If
you wish to be informed what Personal Information we hold about you and if you
want it to be removed from our systems, please contact us. In certain
circumstances, you have the following data protection rights:
(i) You have the right to withdraw consent where you have previously
given your consent to the processing of your Personal Information. To the
extent that the legal basis for our processing of your Personal Information is
consent, you have the right to withdraw that consent at any time. Withdrawal
will not affect the lawfulness of processing before the withdrawal.
(ii) You have the right to learn if your Personal Information is being
processed by us, obtain disclosure regarding certain aspects of the processing,
and obtain a copy of your Personal Information undergoing processing.
(iii) You have the right to verify the accuracy of your information and
ask for it to be updated or corrected. You also have the right to request us to
complete the Personal Information you believe is incomplete.
(iv) You have the right to object to the processing of your information
if the processing is carried out on a legal basis other than consent. Where
Personal Information is processed for the public interest, in the exercise of
an official authority vested in us, or for the purposes of the legitimate
interests pursued by us, you may object to such processing by providing a
ground related to your particular situation to justify the objection. You must
know that, however, should your Personal Information be processed for direct
marketing purposes, you can object to that processing at any time without
providing any justification. To learn whether we are processing Personal
Information for direct marketing purposes, you may refer to the relevant
sections of this Policy.
(v) You have the right, under certain circumstances, to restrict the
processing of your Personal Information. These circumstances include: the
accuracy of your Personal Information is contested by you and we must verify
its accuracy; the processing is unlawful, but you oppose the erasure of your
Personal Information and request the restriction of its use instead; we no
longer need your Personal Information for the purposes of the processing, but
you require it to establish, exercise or defend your legal claims; you have
objected to processing pending the verification of whether our legitimate
grounds override your legitimate grounds. Where processing has been restricted,
such Personal Information will be marked accordingly and, except storage, will
be processed only with your consent or for the establishment, to exercise or
defence of legal claims, for the protection of the rights of another natural,
or legal person or reasons of important public interest.
(vi) You have the right, under certain circumstances, to obtain the
erasure of your Personal Information from us. These circumstances include: the
Personal Information is no longer necessary about the purposes for which it was
collected or otherwise processed; you withdraw consent to consent-based
processing; you object to the processing under certain rules of applicable data
protection law; the processing is for direct marketing purposes; and the personal
data have been unlawfully processed. However, there are exclusions of the right
to erasure such as where processing is necessary: for exercising the right of
freedom of expression and information; for compliance with a legal obligation;
or for the establishment, exercise or defence of legal claims.
(vii) You have the right to receive your Personal Information that you
have provided to us in a structured, commonly used, and machine-readable format
and, if technically feasible, to have it transmitted to another controller
without any hindrance from us, provided that such transmission does not
adversely affect the rights and freedoms of others.
(viii) You have the right to complain to a data protection authority
about our collection and use of your Personal Information. If you are not
satisfied with the outcome of your complaint directly with us, you have the
right to lodge a complaint with your local data protection authority. For more
information, please contact your local data protection authority in the EEA.
This provision is applicable provided that your Personal Information is
processed by automated means and that the processing is based on your consent,
on a contract which you are part of, or on pre-contractual obligations thereof.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the
contact details provided in this document. Please note that we may ask you to
verify your identity before responding to such requests. Your request must
provide sufficient information that allows us to verify that you are the person
you are claiming to be or that you are the authorized representative of such a
person. If we receive your request from an authorized representative, we may
request evidence that you have provided such an authorized representative with
power of attorney or that the authorized representative otherwise has valid
written authority to submit requests on your behalf.
You must include sufficient details to allow us to properly understand
the request and respond to it. We cannot respond to your request or provide you
with Personal Information unless we first verify your identity or authority to
make such a request and confirm that the Personal Information relates to you.
Cookies
Our Website and Services use “cookies” to help personalize your online
experience. A cookie is a text file that is placed on your hard disk by a web
page server. Cookies cannot be used to run programs or deliver viruses to your
computer. Cookies are uniquely assigned to you, and can only be read by a web
server in the domain that issued the cookie to you. If you choose to decline
cookies, you may not be able to fully experience the features of the Website
and Services. You may learn more about cookies and how they work here.
We may use cookies to collect, store, and track information for security
and personalization, to operate the Website and Services, and for statistical
purposes. Please note that you can accept or decline cookies. Most web browsers
automatically accept cookies by default, but you can modify your browser
settings to decline cookies if you prefer.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to
websites you visit that you do not want to have your online activity tracked.
Tracking is not the same as using or collecting information in connection with
a website. For these purposes, tracking refers to collecting personally
identifiable information from consumers who use or visit a website or online
service as they move across different websites over time. How browsers
communicate the Do Not Track signal is not yet uniform. As a result, the
Website and Services are not yet set up to interpret or respond to Do Not Track
signals communicated by your browser. Even so, as described in more detail
throughout this Policy, we limit our use and collection of your Personal
Information.
Advertisements
We may display online advertisements and we may share aggregated and
non-identifying information about our customers that we or our advertisers
collect through your use of the Website and Services. We do not share
personally identifiable information about individual customers with
advertisers. In some instances, we may use this aggregated and non-identifying
information to deliver tailored advertisements to the intended audience.
Social media features
Our Website and Services may include social media features, such as the
Facebook and Twitter buttons, Share This button, etc (collectively, “Social
Media Features”). These Social Media Features may collect your IP address, and
what page you are visiting on our Website and Services, and may set a cookie to
enable Social Media Features to function properly. Social Media Features are
hosted either by their respective providers or directly on our Website and
Services. Your interactions with these Social Media Features are governed by
the privacy policy of their respective providers.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe
at any time. We are committed to keeping your email address confidential and
will not disclose your email address to any third parties except as allowed in
the information use and processing section or for the purposes of utilizing a
third-party provider to send such emails. We will maintain the information sent
via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will
clearly state who the e-mail is from and provide clear information on how to
contact the sender. You may choose to stop receiving our newsletter or
marketing emails by following the unsubscribe instructions included in these
emails or by contacting us. However, you will continue to receive essential
transactional emails.
Affiliate links
We may engage in affiliate marketing and have affiliate links present on
the Website and Services for the purpose of being able to offer you related or
additional products and services. If you click on an affiliate link, a cookie
will be placed on your browser to track any sales for purposes of commissions.
Links to other resources
The Website and Services contain links to other resources that are not
owned or controlled by us. Please be aware that we are not responsible for the
privacy practices of such other resources or third parties. We encourage you to
be aware when you leave the Website and Services and to read the privacy
statements of each and every resource that may collect Personal Information.
Information security
We secure the information you provide on computer servers in a
controlled, secure environment, protected from unauthorized access, use, or
disclosure. We maintain reasonable administrative, technical, and physical
safeguards in an effort to protect against unauthorized access, use,
modification, and disclosure of Personal Information in our control and
custody. However, no data transmission over the Internet or wireless network
can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge
that (i) there are security and privacy limitations of the Internet which are
beyond our control; (ii) the security, integrity, and privacy of any and all
information and data exchanged between you and the Website and Services cannot
be guaranteed; and (iii) any such information and data may be viewed or
tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security
of the device you use to communicate with us and the security you use to
protect your credentials, please take appropriate measures to protect this
information.
Data breach
In the event, that we become aware that the security of the Website and
Services has been compromised or Users’ Personal Information has been disclosed
to unrelated third parties as a result of external activity, including, but not
limited to, security attacks or fraud, we reserve the right to take reasonably
appropriate measures, including, but not limited to, investigation and reporting,
as well as notification to and cooperation with law enforcement authorities. In
the event of a data breach, we will make reasonable efforts to notify affected
individuals if we believe that there is a reasonable risk of harm to the User
as a result of the breach or if notice is otherwise required by law. When we
do, we will post a notice on the Website.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the
Website and Services at any time at our discretion. When we do, we will revise
the updated date at the bottom of this page. We may also provide notice to you
in other ways at our discretion, such as through the contact information you
have provided.
An updated version of this Policy will be effective immediately upon the
posting of the revised Policy unless otherwise specified. Your continued use of
the Website and Services after the effective date of the revised Policy (or
such other act specified at that time) will constitute your consent to those
changes. However, we will not, without your consent, use your Personal
Information in a manner materially different than what was stated at the time
your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its
terms and conditions. By accessing and using the Website and Services and
submitting your information you agree to be bound by this Policy. If you do not
agree to abide by the terms of this Policy, you are not authorized to access or
use the Website and Services.
Contacting us
If you have any other questions, concerns, or complaints regarding this
Policy, we encourage you to contact us using the details below:
https://box2joy.com/contact-us
We will attempt to resolve complaints and disputes and make every
reasonable effort to honour your wish to exercise your rights as quickly as
possible and, in any event, within the timescales provided by applicable data
protection laws.
This document was last updated on January 01, 2024