Shipping Policy

Shipping Policy

The Shipping and Delivery Policy is a part of our Terms & Conditions and should be therefore read alongside our main Terms & Conditions. 

Our Shipping & Delivery Options.

·         We offer in-store pick-up for all purchases. Pick-ups are available from Monday to Saturday between 05:00 PM to 09:00 PM

·         We deliver across India through our Delivery Courier Partners.

  • We deliver between 5-7 working days across India and between 2-3 working days in Bangalore depending upon the Address Location.
  • Overseas customers (other than India) are requested to send us an email (hello(at)box2joy(dot)com) or WhatsApp (+91-88806-66664) for their requirement with their address details (including pin code). We will inform you of the exact amount payable including actual shipping charges if paying by PayPal 5% Extra will be charged.
  • Orders received Before 11 AM (Monday to Saturday) will be dispatched on the same Day.  
  • We use Reputed Couriers for delivery like DTDC, Delhivery Courier, Shree Maruti Courier, Professional Courier, Ecom Express, Xpressbees and Indian Speed Post (Remote Location).
  • All Courier dispatches will be made from Bangalore – 560076, India.
  • If you face any problems with your order you can call us at +91-88806-66664 or WhatsApp us (Monday to Saturday 10 am to 5.30 pm)
  • We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate with the User about the delay, within 2 working days, on his/her registered mobile number or email address.
  • In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. 
  • We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
  • Orders once confirmed cannot be edited/ modified/ or changed. However, we accept such requests for an address change, made within 2 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at 88806-66664.
  • Keeping in view the ease of delivery, our courier partners will make two (2) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will inform us regarding the said non-delivery.
  • Once Shipped from our Side, we provide Customers with Tracking Details of the Order via Email/ SMS /WhatsApp within 24 Hours of Dispatch.
  • Customs, Duties, and Taxes for International Consignments:

For International Shipments – You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, Customs duties, taxes and any extra fees charged by the courier company. We will not be responsible for any extra charges charged once the original package has been shipped outside India. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer. Customs are quite different in each country. Please comment while you are placing an order about any special requirements required in your country, we will support as much as possible.