Shipping, Refunds and Cancellation Policy

Most Box2Joy product purchases are completed through Amazon or Amazon-linked product/category pages.

For all products purchased through Amazon:

• Amazon's shipping policy applies
• Amazon's return policy applies
• Amazon's refund policy applies
• Amazon's replacement policy applies
• Amazon's delivery timelines apply

Customers should use Amazon's order support, return and refund process for Amazon purchases.

Box2Joy does not directly control Amazon delivery, return approval, refund timeline or replacement processing.

Some orders may be handled directly by Box2Joy, including:

• custom orders
• practitioner membership orders
• white-label orders
• special bundles
• non-catalogue products
• custom-sourced products
• direct invoice orders

Such orders are confirmed and billed at agreed rates.

Shipping charges are added at actuals unless otherwise agreed.

Delivery timelines are confirmed case-by-case depending on product availability, sourcing, packaging, customisation and shipping requirements.

Once a direct/custom/white-label order is confirmed and paid, cancellation is not allowed and the amount is non-refundable.

For direct/custom/white-label orders fulfilled by Box2Joy outside Amazon, customers must report damaged item or wrong item claims within 48 hours of delivery.

To process the claim, the customer must provide:

• order/invoice details
• clear photos of the product
• clear photos of the outer and inner packaging
• mandatory unboxing video
• any other details requested by Box2Joy

The unboxing video is mandatory for claim processing.

Box2Joy will review the claim and may offer replacement, credit or refund only if the issue is verified.

Claims raised after 48 hours of delivery may not be accepted.

Claims without an unboxing video may not be accepted.

Full Consultation is priced at ₹2,499, inclusive of GST.

Once the customer submits the required consultation details, the service becomes non-refundable.

The consultation report will be delivered within 48-72 hours after complete details are submitted.

One call reschedule is allowed if the customer informs Box2Joy at least 2 hours before the scheduled call time.

If the customer misses the call without prior intimation, rescheduling will be available only on payment of a ₹1,000 reschedule fee.

Name Correction is priced at ₹3,000, inclusive of GST.

Once the intake details are submitted, the service becomes non-refundable.

The report will be shared within 72 hours after complete intake submission.

One revision may be provided if the customer is not satisfied with the suggested names.

The 7-day WhatsApp support is for clarification and implementation-related questions only. It does not include repeated revisions, new analysis or fresh reports.

Online Vastu Remedy Consultation is available for residential units only.

Payment is collected after scope confirmation.

Once payment is made and the review work starts, the service becomes non-refundable.

The report will be shared within 5-7 working days after all required inputs are received.

The service includes one explanation call after report delivery. The explanation will be completed in one call. After that, support will continue through WhatsApp only.

The service includes 15 days WhatsApp support for implementation-related questions.

Delays in sharing layout, marked directions, video walkthrough or other required inputs may delay the report timeline.

Practitioner Membership is application-based.

Payment is collected only after application approval.

Membership starts when onboarding access is shared after payment confirmation.

Membership fee is non-refundable after activation because members receive access to digital resources such as catalogue access, videos, onboarding material, support rules and membership resources.

Downgrade is not available during the active membership term.

Upgrade is possible with pro-rata adjustment of unused membership value, as per Box2Joy's approval and process.

If a member violates membership terms, shares private resources, misuses support, makes false claims or behaves abusively, Box2Joy may pause or cancel membership access without refund.

Consultation reports, name correction reports, Vastu reports, membership videos, digital catalogues and other digital resources are non-returnable once shared.

No refund will be issued after digital content or membership access is delivered, except where Box2Joy decides otherwise at its sole discretion.

Many Box2Joy services require customer inputs such as forms, personal details, layout plans, direction marking, videos, concerns, or order specifications.

If required inputs are incomplete, incorrect or delayed, the service timeline may also be delayed.

Box2Joy is not responsible for delays caused by incomplete or late information from the customer.

Box2Joy consultations, remedies, products, reports and memberships are for spiritual-wellness, self-reflection and general guidance purposes only.

They are not a substitute for medical, legal, financial, psychological or professional advice.

Outcomes are not guaranteed.

Refunds will not be provided because a customer feels the expected result was not achieved.

For eligible shipping, refund or claim-related queries, please contact Box2Joy through the official contact details listed on the website.

For faster support, please share:

• order/invoice details
• service booked
• payment reference, if available
• photos and mandatory unboxing video for damaged/wrong item claims
• clear description of the issue

Box2Joy may update this Shipping, Refunds and Cancellation Policy from time to time.

The latest version will be available on this page.